The search effectiveness displays the total searches of the knowledge base in the period, and the number of those that failed- resulted in no results. The article feedback shows the total helpful and unhelpful votes, giving an overall success metric for your articles. Next, the Knowledge Base statistics give an insight into the size and popularity of your knowledge base in the date range, displaying the overall total articles at the end of the period, the articles published in the period and the total article views in the period. This is drawn from visits on articles, categories and the knowledge base archive. The knowledge base views is displayed as a graph, showing the total views on the knowledge base per month. This sets the period for analysis and will automatically be set to a month on login or after inactivity on the analytics pages.įrom the dashboard you get certain key metrics for your knowledge base – views, key statistics (total articles, articles published and total views), article feedback and search effectiveness. The first tab is the dashboard, from where you can set the date range in the top right corner. The analytics data is populated by usage, so over time you can assess views, feedback and search behaviour. The analytics dashboard provides a way of analysing your knowledge base, helping you write better articles and fix issues where visitors are unable to get answers to their support queries.
#Hero designer v3 loading plugin pro#
The analytics module is available only in Heroic Knowledge Base (standalone) and KnowAll packaged theme, for the Plus and Pro tiers. When a user clicks on the link in this widget, the source knowledge base location is recorded and can be analysed with the analytics module (see below). This should be the page you want to direct visitors to if they are unable to find an answer to their query in the knowledge base. The transfer page can be set from the widget’s link URL or from Settings>Transfer Options > Default Transfer URL. You can set other options such as the title, text and button text.
#Hero designer v3 loading plugin install#
Add transfer widgetįrom Appearance > Widgets, select the Knowledge Base Exit Point widget and drag it to an appropriate widget area.Ī dummy page and widget will automatically be created when you first install the plugin. You just have to ensure the transfer widget is enabled. It works for both internal and external links. When a visitor accesses the knowledge base but then goes on to raise a support ticket or complete a contact form (or access any other dedicated page) this can be tracked as a transfer. The most common use case for the knowledge base is a portal to deflect or assist support tickets or sales queries.
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